1. Scope of this policy

This Privacy Policy explains how Solar Home Team, doing business as AI Roofing Estimates ("AI Roofing Estimates," "we," "us," or "our") handles personal information through airoofingestimates.com, estimate forms, calls, text messages, and direct roofing services (collectively, the "Services").

We are a direct roofing company. We use information to provide and support roofing estimates and roofing services; we are not a data broker, and we do not sell customer information as leads.

2. Information we collect

We collect information that you provide, information generated while we serve you, and limited technical information associated with use of our website.

Please do not submit sensitive information that is not reasonably needed for an estimate or direct roofing service.

3. How we use information

We use personal information to provide a requested estimate, evaluate a property, schedule or perform roofing services, respond to inquiries, send service-related updates, process transactions, maintain records, improve our Services, protect against fraud or misuse, and comply with law.

We may use de-identified or aggregated information that does not reasonably identify you for analytics, service improvement, and business planning.

4. We do not sell your personal information

We do not sell, rent, trade, or license your personal information for money. We also do not share personal information for cross-context behavioral advertising, and we do not sell customer information as leads to third-party roofers or marketing companies.

We may disclose information only as described in this Policy, including to service providers that help us operate our website, estimate properties, communicate with you, process payments, or perform services on our behalf; in connection with a lawful business transfer; or when required to protect rights, safety, property, or legal obligations. Our service providers may use information only to perform authorized services for us and not for their independent marketing purposes.

5. Calls, texts, and your choices

We may contact you by phone, email, or text to respond to an inquiry, provide an estimate, arrange a site visit, perform services, or provide service-related updates. Where applicable law requires consent for marketing calls or texts using automated technology or a prerecorded/artificial voice, we will obtain the required consent through a clear, separate form disclosure.

Marketing consent is not a condition of obtaining an estimate or purchasing roofing services. If you consent to marketing texts, message frequency may vary and message and data rates may apply. You may reply STOP to a marketing text to opt out or reply HELP for help. You may also request that we stop marketing calls or texts by contacting us through the details below. We will honor valid opt-out and do-not-contact requests as required by law.

6. Your privacy choices and rights

You may ask us to update inaccurate contact information, stop marketing communications, or explain our handling of your information by contacting us. Depending on your state of residence and applicable law, you may also have rights to request access to, deletion of, correction of, or a copy of certain personal information, or to limit certain processing. We will verify and respond to requests as required by applicable law. If we deny a request, you may appeal by replying to our decision and stating that you wish to appeal.

California residents may have rights under the California Consumer Privacy Act, including rights to know, delete, correct, opt out of sale or sharing, and receive non-discriminatory treatment for exercising applicable rights. Because we do not sell or share personal information as described above, we do not offer a "Do Not Sell or Share" link. We will not discriminate against you for exercising applicable privacy rights.

To submit a privacy request or to use an authorized agent where permitted by law, email support@solarhometeam.com or call (833) 545-3839. Please include your name, contact details, request, and enough information for us to verify your identity.

7. Data retention and security

We retain personal information only for as long as reasonably necessary to provide the Services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary by information type and purpose.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system can be guaranteed secure, and you should use care when transmitting information online.

8. Children's privacy

Our Services are intended for adults seeking residential roofing estimates or services. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can take appropriate steps.

9. Changes to this policy

We may update this Policy as our practices or legal requirements change. We will post the updated version on this page and update the effective date. Material changes will be communicated as required by law.